SERVICES

iTalk, an interactive tool designed to optimize your needs by reaching your customers wherever they are.

We’re talking about a platform that supports, facilitates, and enhances your customer service. It allows you to understand user requirements to provide the appropriate response to customer inquiries through social media. It manages and identifies recognizable and unrecognizable texts to respond according to user demands.

Personalized customer service platform

The personalized customer service platform enables you to chat/converse with users regardless of where they are chatting, whether it’s through WhatsApp, Facebook, Instagram… It provides information and specific documentation to your customer service agents through our platform.

Transfer between advisors
Transfer to groups
ITR service menus with integration with central systems for automated assistance.
Adjustable number of simultaneous customer service sessions for each consultant.
Usability reports and statistical module, including contact reasons, contact levels, attention times, resolution and/or transactional volume, among others.

Setting the operating hours and out-of-office message
Communicate with supervisors through consultations while the advisor is interacting with the customer
Intelligent routing of skills by channel, social network, specialization group, etc
Integration with cognitive platforms for prompt handling, routing, and automatic resolution of user complaints or queries